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FAQ
Frequently Asked Questions About Pilotech

General Questions

What is your lead time?

Lead time depends on your location and the specifics of your order, such as custom requirements. Typically, you can expect to receive your goods within 4 to 8 weeks from the date of order confirmation. Once you place your order, our team will provide you with a more accurate estimate.

How long is your warranty period?

We offer a one-year comprehensive warranty. Extended warranty options are also available upon request.

Where is your factory?

Our factory is located in Songjiang District, Shanghai.

Sales Questions

What is the capacity of your spray dryer?

The capacity of our spray dryers ranges is from 500ml/h to 10000ml/h.

What is the particle size range of your spray granulator?

The particle size range of our spray granulator is from 300g-3000g.

After Purchase Questions

What should you do if the after-sales warranty period has expired?

We provide online after-sales or video after-sales service.

What should you do if the accessory breaks during the warranty period?

Our company provides free repairs for damage caused by non-human factors. Damage caused by human factors requires paid repairs.

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